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Carpet and Upholstery Cleaning FAQs

Carpet and Upholstery Cleaning FAQs

Carpet and Upholstery Cleaning FAQs and What Our Clients Should Know…

We love hearing from our clients and their friends – We love questions that help us define the problems people are having with their carpets, Upholstery and Tile or Grout. It’s a dirty world and keeping your home and office clean can be a challenge. We can help! Here are some of our Carpet and Upholstery Cleaning FAQs.


Do You Offer a Satisfaction Guarantee?

When our clients hire us to complete their Carpet, Upholstery, Rug or Tile & Grout cleaning project, we deliver quality results with friendly customer service every time. We even back our service with a no fuss 100% Customer Satisfaction Guarantee, so if you’re not satisfied with the results we’ll re-clean at no charge.


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What Training do You Have?

Super-Clean PRO is committed to the highest level of education and training. Our company is involved in a number of educational processes. We hold certifications in Carpet Cleaning, Upholstery Cleaning, Carpet Repair, Oriental Rug Cleaning, Water Damage Restoration and more. We’re also involved in product Research and Development with several of the finest manufacturers in the industry. This insures that your will get the latest cleaning technology applied to your home or business.

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Be Amazed by our Truckmount Cleaning Systems!

The equipment that a cleaning company uses is incredibly important. Super-Clean PRO uses only the highest quality, most advanced, state-of-the-art equipment available today. We are familiar with every cleaning method on the market and their strengths and weaknesses. The Custom Built Truckmount Systems we use will get maximum soil removal and maximum spot removal without over wetting your floor or fabric and without leaving a soil attracting sticky residue behind.

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Is it Dry Cleaning or Steam Cleaning?

We offer both! We generally recommend Steam Cleaning for Residential Carpet and Dry Cleaning for Commercial Carpet.  However we do offer both methods for either circumstance upon request.

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What Equipment Do You use?

Our Custom Built Truck-Mount System is made of only the highest quality, locally sourced state of the art components and engineering, with the objective of a smaller carbon footprint.  Advantages in the engineering is we are using much less water and less chemical to do the same job, therefore being better for the environment and allowing us to out-perform our rivals above and beyond your expectations.

With our Custom Made state of the art Truck-Mounted Machine, paired with our 8 Step Comprehensive Carpet Cleaning Process, we can offer the deepest and most professional carpet, upholstery and Tile & Grout clean possible!

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Fall in Love With Our Customer Service

Our mission is to provide you with the most outstanding, highest value service experience possible. We are committed to showing up on time and communicating with you throughout the service experience. Super-Clean PRO will show up in a professionally lettered vehicle, in uniform, ready to serve you in the most courteous manner possible.

What do you charge?

It’s wise not to select a cleaning firm based on price alone, as low priced service could actually damage your floor or fabric, costing you more in the long run.

In our experience, no two jobs are the same. We like to quote each job individually by asking enough questions to allow us to quote accurately over the phone. This way you know what to expect when we arrive and there are no hidden extras or surprises.

Here at Super-Clean PRO we charge fairly and you always get what you pay for. It’s impossible for a company to provide the most outstanding service experience if they can’t afford to invest in the best education and equipment.

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Will All the Stains be Removed?

Our technicians are highly trained professionals. They use a special range of cleaning solutions, and know which stain treatments to use for each different type of stain. However successful stain removal depends on several factors and some carpet stains may be permanent if they have been left untreated for an extended period of time or if you have tried to remove them with over the counter stain removers. We do our best, however we can’t guarantee to remove every carpet stain. For the best results getting stains removed call Super-Clean PRO Carpet Cleaning for our professional advice.

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What Areas do You Service?

Super-Clean PRO Carpet and Upholstery Cleaning has been caring for carpet, hard floors and fabrics in Melbourne since 2014.  Offering professional carpet cleaning services in a wide range of areas including the City of MelbournePort Phillip,  Banyule,  Nillumbik,  Boroondara,  Knox,  Manningham,  Maroondah,  Whitehorse,  Yarra Ranges Casey and Stonningham.

So, Get In Touch With Us Today with any carpet cleaning FAQs!  For expert carpet cleaning, upholstery cleaning, tile & grout cleaning and restoration, call us on 0402 814 719 and Experience the Super-Clean feeling!

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Benefits Of Working With Us


Our core cleaning solutions are child and pet safe and are environmentally friendly.

Quality Guarantee

We are so confident in our work, we offer a 100% customer satisfaction guarantee!


We understand your time is valuable so we promise to arrive at your property on time, every time.

Affordable Price

We will give you a fair price for quality work every time guaranteed.